effort is made to ensure the accuracy of descriptions, specifications and
pricing, there may be occasions where errors arise. Should such a situation
occur TradeSparky will unfortunately be unable to accept your order. In the
event of a mistake you will be contacted with a full explanation and either a
corrected offer or a full refund. The information displayed is considered as an
invitation to treat not as a confirmed offer for sale. The contract of sale is
confirmed only upon the supply of goods.
TradeSparky and its affiliates
attempt to be as accurate as possible, however we do not warrant that product
descriptions or other content is entirely accurate, reliable, or error free. From
time to time there may be information on TradeSparky that contains
typographical errors, inaccuracies or omissions that may relate to product
descriptions, pricing or availability. We reserve the right to correct any
errors, inaccuracies or omissions and to change or update information at any
time without prior notice, including after you have submitted an order. We
apologise for any inconvenience this may cause.
Pricing and the
availability of items are subject to change without notice. The prices
advertised on this site are for orders placed and include VAT where applicable.
times are calculated in working days, Monday to Friday. If your order is placed
after 2pm then the following working day will be considered the day of
order for delivery estimates. In the case of bank holidays and over the Christmas
period, please allow an extra two working days. We aim to deliver within 24
hours but sometimes due to high order volume in certain sales periods please
allow 2 days before contacting us. We will attempt to contact you if we become
aware of an unexpected delay. All orders are sent out via a third party carrier
and will require a signature. Failed deliveries can be attempted again at an
You must contact
us and be in receipt of a valid Returns Authorisation Code (RAC) before returning
any item to us. Any product without an RAC number will not be refunded. All
goods returned must be securely packed and, unless we arrange collection,
consigned to us carriage paid. If we arrange collection we reserve the right to
make a handling charge. The issue of our RAC will not bind us to issue any
credit in respect of the goods.
If when you
receive your product(s), you are not completely satisfied you may return the
items to us, within fourteen days for exchange or refund. Returns will
take approximately 5 working days to process once the goods have arrived.
be in their original packaging, with boxes, packaging materials, manuals, blank
warranty cards and all accessories and documents as provided by the
manufacturer. If our labels are removed from the product – the warranty becomes
We strongly recommend that you fully insure your package that you
are returning. We suggest the use of a carrier that can provide you with a
proof of delivery.
TradeSparky will not be held responsible for items
lost or damaged in transit. All shipping of returns to TradeSparky must be paid
for by the customer. We are unable to refund your own postal fees. Any product
returned found not to be defective can be refunded within the time stated above
and will be subject to a restocking fee in order to cover our administration
costs. Goods found to be tampered with by the customer will not be replaced but
can be returned at the customer’s expense. If you are returning items for
exchange please be aware that a secondary charge may apply.
items are purchased on a non-returnable basis, this includes but is not limited
to cable cut to a specific size. Discounted or end of line products may only be
returned for repair, no refunds or replacements will be made.
Incorrect / Damaged Goods
If you do
not receive your products as ordered, please contact us. We try very hard to
ensure that you receive your order in pristine condition. In the unlikely event that the product arrives
damaged or faulty, please contact TradeSparky immediately, this will be given
special priority and you can expect to receive the replacement item as soon as
is only able to offer delivery to UK mainland addresses. We regret that we are
unable to deliver to the Isle of Scilly, Jersey, Guernsey and the
rest of Europe (including ROI).
This policy is
available separately and covers all users who use the website. It is not
necessary to purchase anything in order to gain access to the searching
facilities of the site.
taken the appropriate measures to ensure that your personal information is not
unlawfully processed. TradeSparky uses industry standard practices to safeguard
the confidentiality of your personal identifiable information, including firewalls
and secure socket layers. During the payment process, we ask for personal
information that both identifies you and enables us to communicate with you. We
will use the information you provide only for the purposes laid out in the Privacy
included on the site such as text, graphics, logos, buttons, icons, images,
audio clips, digital downloads and software are owned by TradeSparky and are
protected by international copyright laws.
License and Site Access
grants you a limited license to access and make personal use of this site. This
license does not include any resale of commercial use of this site or its
contents, any collection and use of any products, any collection and use of any
product listings descriptions or prices, any derivative use of this site or its
contents or any downloading or copying of account information. This license
does not grant access for the benefit of another merchant or any use of data
mining, robots or similar data gathering and extraction tools. This site may
not be reproduced duplicated copied sold, resold or otherwise exploited for any
commercial benefit without the written consent of TradeSparky.
Conditions of Use
and its affiliates provide their services to you subject to the aforementioned conditions.
If you visit the TradeSparky website then you accept these conditions. Please
ensure you have read them carefully. TradeSparky controls and operates this
site from its offices within the UK. The laws of England and Wales govern
claims relating to and including the use of, this site and materials contained. If
you choose to access this website from another country you do so on your own
initiative and are responsible for compliance with applicable local lands.
review all other policies posted on this website. These policies also govern
your visit to TradeSparky.
Registered in England No.08328827